Advanced Features for Enhanced Customer Service
At PhoneGPT, we offer a suite of advanced features designed to take your customer service to the next level. Our technology is not just about answering calls, but providing a deep, comprehensive solution that understands your business and meets your customers wherever they are.
Automatic Transfer KeywordsOur AI listens for key phrases in your customer's inquiries and can automatically route calls to the appropriate department or individual. This ensures your customers are always speaking with the most qualified person for their specific needs.
Deep Understanding of Your Business
PhoneGPT goes beyond simple question and answer. Our AI is designed to have a deep understanding of your company's operating procedures. It can access and interpret your internal documentation to answer questions in real-time, providing a level of service that feels personal and knowledgeable.
Full Conversation Logging
Every interaction through PhoneGPT is logged in full detail, providing valuable data for your business. Review these logs to gain insights into common customer inquiries, call duration, customer sentiment, and more. Use this data to continually improve your operations and customer service.
Text Messaging & WhatsApp
In addition to voice calls, PhoneGPT also supports text messaging. Customers can send text inquiries and receive instant, accurate responses from our AI. This provides another convenient contact point for your customers and reduces the load on your live agents. All the same voice and text features are also available via WhatsApp.
Anytime, Anywhere Access to Information
PhoneGPT can answer any questions about your company that are documented in your internal documentation or website. It's like having a customer service representative who has read and remembered every single document about your company, ready to provide accurate information 24/7.
Ready to Level Up Your Customer Service?
With these advanced features and more, PhoneGPT is ready to revolutionize your customer service. Contact us today to learn more or schedule a demo.
At PhoneGPT, we offer a suite of advanced features designed to take your customer service to the next level. Our technology is not just about answering calls, but providing a deep, comprehensive solution that understands your business and meets your customers wherever they are.
Automatic Transfer KeywordsOur AI listens for key phrases in your customer's inquiries and can automatically route calls to the appropriate department or individual. This ensures your customers are always speaking with the most qualified person for their specific needs.
Deep Understanding of Your Business
PhoneGPT goes beyond simple question and answer. Our AI is designed to have a deep understanding of your company's operating procedures. It can access and interpret your internal documentation to answer questions in real-time, providing a level of service that feels personal and knowledgeable.
Full Conversation Logging
Every interaction through PhoneGPT is logged in full detail, providing valuable data for your business. Review these logs to gain insights into common customer inquiries, call duration, customer sentiment, and more. Use this data to continually improve your operations and customer service.
Text Messaging & WhatsApp
In addition to voice calls, PhoneGPT also supports text messaging. Customers can send text inquiries and receive instant, accurate responses from our AI. This provides another convenient contact point for your customers and reduces the load on your live agents. All the same voice and text features are also available via WhatsApp.
Anytime, Anywhere Access to Information
PhoneGPT can answer any questions about your company that are documented in your internal documentation or website. It's like having a customer service representative who has read and remembered every single document about your company, ready to provide accurate information 24/7.
Ready to Level Up Your Customer Service?
With these advanced features and more, PhoneGPT is ready to revolutionize your customer service. Contact us today to learn more or schedule a demo.